Help · Troubleshooting
No Data Appearing
Work through this in order when a page is empty.
1. Is the source connected?
Open Setup. A task reading Not started means nothing is connected for that part of the product yet.
2. Is it still importing?
Importing means work is in flight and records are arriving. Historical imports run in batches and can take a while on a large account.
3. Has anything arrived at all?
A connected provider with no Data available from date has produced no records yet. For a forward-only source, that is expected until the next call or submission happens.
4. Is the date range before the source's window?
A page covering dates earlier than a connection's first record will be empty. See How to Check a Connection's Data Window.
5. Does the connection need attention?
Action needed or Failed means the connection is not working. The error from the provider is shown as it was reported — see Connection Errors.