For AI agents: the complete documentation index is at https://ghost.supermanservices.ca/llms.txt. Every help article is also available as Markdown by adding .md to its URL.

Help · Troubleshooting

Missing Historical Records

Why bookings or calls from before you connected may never appear.

If the source is forward-only

There is nothing to import. Calls or submissions from before the connection existed were never sent to Ghost and cannot be recovered. See Webhooks and Forward-Only Data.

If the source supports history

Check whether the import has finished. While a connection reads Importing, older records are still arriving.

If the import has finished and records are still missing, the source may not retain them, or they may sit outside the account or permission scope Ghost was granted — a CRM record owned by a different account, or spend in an ad account that was not included.

Why Ghost does not estimate the gap

An estimated history would be spent against. An empty earlier period, clearly labelled, is the honest version.